Fundamental of Effective Customer Service
By end of the session, the trainees will be able to,
(1)Understand the importance of effective Customer Service
(2)Winning customer via professional visual image, active listening, and effective communication skills.
(3)Effectively decode and manage customer’s behaviour and expectation
(4)Diplomatically handle negative customer’s emotion and reaction, and act for recovery
(5)Finding the dominant personal brand and unique customer service strategy