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HANDLING DIFFICULT CONVERSATION

Enrolled: 24 students
Lectures: 2
Level: Beginner

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed

EXECUTIVE SUMMARY
“In this world, conversations are negotiations for closeness in which people try to seek and give confirmation and support, and to reach consensus. They try to protect themselves from others’ attempts to push them away.”
~ Deborah Tannen, American Academic and Professor of Linguistics

Handling difficult conversations at the workplace is undeniably a needed activity to get things moving – overcoming obstacles and synergizing with counterparts to rack in business results.
Often, this skill is taken for granted thus leading to unnecessary confusion and conflicts. This comprehensive program disseminates the workable, usable and most of all practical structured framework to overcome any business communication situations. Participants will experience improved results by learning and using proven skills that are easy to apply in everyday situations.

Main Features

KEY OBJECTIVES

  • Upon completion of this program, the participants will be able to :
  • Learn basic conversational strategies to give and receive feedback.
  • Develop skills to converse with anyone in any circumstances.
  • Making conversations comfortable and acceptable to all involved.
  • Understand and Influence own and others’ emotions positively
  • Align conversations to remain persuasive and positive.

METHODOLOGY

  • Knowledge, experience sharing and demonstration by trainer.
  • Interactive and experiential learning. It’s only you who make it happen!
  • Group discussion and Brainstorming.
  • Fun learning games.

WHO SHOULD ATTEND

This program is suitable for Executives who are constantly required to deal with different levels in their organization.
Level for Executives and above.

COURSE MATERIALS

1
Each participant will receive a workbook for reference in English.
2
Dynamic power point presentation in English.
18 questions

COURSE FORMAT & DURATION

1
1 Day Training for up to 25 participants. We will work together towards fun life experiential continuous learning.
Faq Content 1
Faq Content 2

MODULES

Opening and Introduction

Module 1 - Get Out From Being Stuck

  • Spot the conversations that are keeping you from what you want.
  • Avoid moving to silence or violence during crucial conversations.
  • Share facts, ideas, feelings, and opinions candidly and honestly.

Module 2 - Start With Self-Awareness

  • Identify your own Style in communication and master it.
  • Stay focused on you purpose and maintain dialogue.
  • Understand how motives or change when conversations turn crucial
  • Learn the root cause of negative emotions
  • How to deliver positive message under stress?

Module 3 - Learn To Sense, Listen and Deliver Your Purpose

  • Spot the warning signs that indicate safety is at risk.
  • Listen to the key meaning and spot the meaning behind the words.
  • Step out of a conversation and notice how to make it work.
  • Speak convincingly and persuasively, not abrasively.
  • Get your meaning across even with potentially threatening messages.
  • State your mind with purpose while making it safe for others to do the same

Module 4 - Make It Safe

  • Take steps to rebuild safety and return to dialogue.
  • Use specific skills to keep everyone sharing information, in own preferred style
  • Establish and maintain mutual purpose and mutual respect.

Module 5 - Drive Action

  • Put the learnings, principles and skills together.
  • Move from healthy dialogue to taking action and achieving results.

Inspirational Closing

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